These Airlines Have the Worst Customer Service
Whenever there is a problem, passengers usually turn to customer service representatives for help. But what happens when they hang up on you or say, “I don’t know what to tell you”?[slideshow:98156]
It happens more often than you think.
When customer service employees treat consumers like nuisances, a manageable situation can easily turn into a nightmare of bad publicity.
People these days expect a lot out of their airlines; but the one thing that is always in the company’s hands is how it deals with clients. That alone can taint or significantly improve an airline’s reputation.