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If you are straight or cisgender (meaning your gender identity matches that of the one you were assigned at birth), you won’t know what it is like to be LGBTQ and to deal with the issues that come with it. If an LGBTQ friend or family member tells you about their experiences — whether those experiences pertain to gay culture, romance or incidents of prejudice — believe them. Don’t downplay anything they may have been through and shared with you, and definitely don’t tell them they’re overreacting. Be as supportive and validating as you can be.