Crew members during a flight are not the passengers’ servants. Flight attendants know a lot more about the plane, the flight, and what’s going in general in the air than you can imagine. They are there to help travelers, but their job description is much longer than this one task. The primary concern of pilots and their teams is safety. They have to know how to administer CPR, in-flight firefighting, defibrillation, emergency landing procedures, and security as well. Their jobs are not easy as they juggle multiple tasks only one of which is customer service.